The tact, tenacity and patience Claire showed is something your firm should be proud of. I hope you are aware of how much an asset she is.
I am just writing to thank you for all your hard work in dealing with the end of the tenancy. With your guidance, knowledge and professional manner I couldn't have asked for more from a Lettings Agent. Lambert & Foster are lucky to have you on their team and I sincerely thank you for everything you did.